Training policy

In 2014, over 515 thousand participants attended the training courses organised by PKO Bank Polski SA. On average, one employee participated in 18 e-learning training courses and in two in-house training courses.

PKO Bank Polski SA offers its employees various forms to raise professional qualifications. The Bank carries out development projects of hard and soft skills. The team of 60 internal trainers conducts group’s and position’s trainings. In the key strategic training projects, group trainings and workshops are conducted by external companies. E-learning platform, mainly for training on product knowledge, processes and IT applications service, is actively used by the Bank.

All actions taken as a part of the training policy support the execution of the Bank’s strategy and are adapted to the current needs of the employees and the possibilities of the organisation.

Objectives of the training projects executed in 2014:

  • development of skills of the employees to support the execution of the PKO Bank Polski SA’s strategic goals,
  • promoting the Bank’s values through training addressed to selected groups of employees,
  • improvement of skills associated with selling techniques,
  • maintaining the highest possible customer service quality,
  • supporting the positive attitude to changes among the Bank’s employees,
  • increasing commitment to the performance of business tasks.

In 2014, over 515 thousand participants attended the training courses organised by PKO Bank Polski SA. On average, one employee participated in 18 e-learning training courses and in two in-house training courses.
The training courses and workshops conducted at the Bank are addressed to the employees of PKO Bank Polski SA and the network of agencies of PKO Bank Polski SA. This allows the employees of the Bank and the agency network to make use of high quality training courses carried out in line with the training methodology and standards of the Bank. Moreover, the framework agreements signed with training companies offer attractive terms and conditions, including training rates.
The training courses conducted as part of the Catalogue of Training Courses are available to all of the Bank’s employees. The said training courses develop PKO Bank Polski SA’s competence and guarantee that the employees participate in closed training courses.
Internships for the employees of KREDOBANK SA (Ukraine) are continued at the Bank. Until now 28 employees of the Bank have taken part in the internships, which contributed to exchanging the best practices within the Group and to increasing the effectiveness of cooperation between the banks.

Due to the legal merger in the period from July to October adaptation in-house training courses supported by e-learning were carried out. The training courses concerned all sales and post-sales processes in place at PKO Bank Polski SA, as well as IT systems. In addition, training courses were organised to make it easier to adapt to and function in the newly-merged organisation.
Due to the entry into force of Recommendation U, training courses were conducted on a large scale within the retail sales network and the agency network of PKO Bank Polski SA, enabling the employees and agents to acquire the status of individuals performing agency activities.

Training policy conducted in the PKO Bank Polski SA Group entities is aimed at supporting the professional development of employees, including the adaptation of their knowledge and skills to the changing legal and macroeconomic factors.